This site www.planet-mascottes.com is owned by WM SAS, having its registered office at 2 Derain went Chamalières 63400 (France) and registered with the Trade and Companies Registry of Clermont Ferrand in the number 75065970800010.
These general conditions of sale apply to all orders placed with the company WM SAS for all products and services offered on the website www.planet-mascottes.com by natural or legal persons commands. Consequently, for any person to order a product offered for sale on the website WM SAS product wins full acceptance of these terms and conditions which the Customer acknowledges before ordering.
WM SAS reserves the right to modify at any time these terms and conditions of sale. Nevertheless, the General Conditions applicable to the order placed by a customer on the website www.planet-mascottes.com are those accepted by the Customer at the time of placing the order.
These Terms constitute the entire obligations of the parties. In this sense, the Customer is deemed to accept without reservation all the provisions contained in these terms of sale.
These Conditions are intended to define the rights and obligations of the parties under the online sale of goods and services offered by the company WM SAS Customer ordering to delivery, through the payment and using services provided by WM SAS.
Article 3: Scope
These Terms govern the sale of products on the day of placing the order by the customer. They apply to all methods of placing orders offered by WM SAS, the order has been placed online or by phone.
Article 4: Control
Ability to incur
Any client company WM SAS claims to have the capacity to contract under the conditions described below, that is to say, an emancipated minor or of legal age and not be protected within the meaning of Article 488 of the Civil Code .
WM SAS reserves the right to refuse any order from a customer with whom there is or would appear during treatment of an Order of litigation, especially a payment dispute.
Acceptance of the Terms by the Customer
These conditions can be read directly on the site www.planet-mascottes.com. On request by the Customer, they can also be sent by electronic mail.
The fact that the client check the box "I accept the terms and conditions of sale" prior to secure payment constitutes an irrevocable acceptance which can be challenged only in the cases expressly provided in these terms and conditions sale under the "right of withdrawal" paragraph. The Customer acknowledges that by this act have read and understood these Terms and agree.
Purchase by phone also implies acceptance of these Terms that acknowledges previously read, understood and accepted the conditions mentioned above.
The particular customer can place an order with WM SAS internet 24h/24h and 7/7.
The control process is composed of 6 successive steps. Once the selection of products made and validated the cart, the Customer must:
· Clearly identify the Products selected with the options. indicated on the website www.planet-mascottes.com;
· Specify the required quantity;
· To identify either by entering the number of Client and its password that are strictly personal, or by giving all the information usually required for online registration;
· Clearly identify the information required for delivery. This concerns in particular the exact delivery address as well as any restrictions on access to the place of delivery (building, floor, door code, etc.).
· Indicate the delivery method chosen;
· Finally, indicate the payment method selected.
Once the selected mode of payment, the Customer shall make payment of the order on the secure interface, which formalize a firm and final sales contract that binds him to WM SAS.
Any order implies acceptance of the prices and descriptions of products available for sale. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below.
In all cases, the provision of online credit card number and the final validation of the order by the Customer shall be evidence of the order and payment of the amounts for the selected control products. This confirmation signature and acceptance of all transactions on the website planet-mascottes.com.
An email is automatically sent to the customer to confirm receipt of the order, provided that the email address in the registration form does not contain an error.
The Customer must verify the completeness and compliance information provided to WM SAS. The latter can not be held responsible for any data entry errors and the consequences in terms of delays or misdelivery. In this context, all costs incurred for the return will be borne by the Client.
The Client may at any time check the status of their order by visiting the "My Account" on the website www.planet-mascottes.com. This monitoring allows the customer to know the processing status of the order, but also the state of shipping or delivery of his package. This shipment tracking is performed by interfacing with Internet tracking means of transport. WM SAS may not be held liable for unavailability, or mistakes in the information provided by the carriers. WM SAS nevertheless endeavor to make this information as clear as possible and reliable to better its carriers. The Client may at any time contact the sales department WM SAS to be informed of the status of their order.
Proof of the order
The records stored in computer systems company WM SAS reasonable security conditions, will be considered proof of communications, orders and payments between the parties.
The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
Article 5: Product Information
The information, data, photographs and graphics presented on the sites or in e-mails sent by WM SAS are for illustrative purposes only. In particular, the difference in perception of shapes and colors from photographs or graphics presented and products may not be held liable WM SAS. WM SAS will use its best efforts to ensure that the photographic representation of the products on the website www.planet-mascottes.com be as faithful as possible. It is possible that the perception of the product does not correspond completely to the products. The products are presented in photography sometimes with other products. The descriptive note what does or does not form part of the product.
WM SAS shall not be liable for all damages because of this, including without limitation in respect of any loss of business, loss of profits, loss of chance, damage or expense that might arise from the purchase products. WM SAS shall not be liable for any loss of data, files or damage defined in the preceding paragraph.
WM SAS is committed to fulfill orders received within the limits of available stocks of products or within the limits of available stocks among its suppliers. A lack of availability of the Product, WM SAS undertakes to inform the Customer as soon as possible. WM SAS reserves the right to modify the selection of products according to particular constraints imposed by its suppliers.
Availability may vary in the same day depending on the level of sales. WM SAS performs an update very common availability, but can not be held responsible if the stock is not the same as shown. More detailed information can be provided to the Customer by telephone and email.
The shipping shown in the listings are target dates when / product (s) are not available (s) in the WM SAS stocks. They can be subject to variations.
If WM SAS can not get a product, the company will notify the Customer of the expected delay by e-mail. The latter can then seek reimbursement of amounts paid within 30 days before their payment, or exchange the product not available against another product, or the cancellation of the order. No cancellation fee will be charged for canceling an order. No cancellation fee (outside of full repayment of the Order) shall not be required, as a result of unavailability time update these outages
WM SAS can not be held liable for breach of contract in case of shortage or unavailability, force majeure, disruption or total or partial strike of postal services and transport and / or communications strike, flood, fire.
Article 6: Price
Prices are quoted in euros all taxes included and are as of the date of sending confirmation of the order by the Customer.
The prices displayed on the website www.planet-mascottes.com are subject to change at any time.
Prices do not necessarily reflect the cost of delivery of gift wrap charges, any promotional offers and discounts personal, indicated before the final validation of the order.
The prices include French VAT applicable on the day of the order and any change to the VAT rate will be reflected in the price of the products presented on the site, the date stipulated by the implementing decree. However, the prices can not be changed once the customer order placed. Similarly, if one or more taxes or contributions, including environmental had to be created or modified, upwards or downwards, this change will be reflected in the selling price of the items on the site www.planet-mascottes.com.
Article 7: Payment
The Customer may pay for the order online by credit card: Carte Bleue, Visa and Eurocard-Mastercard. The Customer warrants to the Company that WM SAS has the required permission to use the method of payment chosen by him, during the validation of the order. The flow of purchases on behalf of the customer is at the time of order processing.
WM SAS implements all necessary means to ensure the security and confidentiality of the data transmitted online. The company WM SAS reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card the officially accredited or in the event of nonpayment. The company WM SAS specifically reserves the right to refuse delivery or to honor an order from a customer who has not fully paid a previous order or with whom a payment dispute is being administered .
As part of a procedure for control checks to ensure that no one is using the bank details of another person without his knowledge, he may be asked to Client send by fax or e-mail the company WM SAS copy of a photo ID and proof of address part. The order will be confirmed after receipt and verification by us of parts sent. Failing receipt of such documents within 15 days following the order is placed, it will be deemed automatically canceled.
The order that the Customer establishes online or order confirmation sent by email to the Customer by WM SAS is not your invoice. The Customer has the original invoice in his online account. The bill is not enclosed.
WM SAS retains an electronic copy of each invoice.
In the case of delivery to a different address than the billing address, the bill is in any case only available in the online tracking of orders Customer's account.
The VAT invoicing will not appear on invoices under Article 293 of the CGI.
Transfer of ownership
The above provisions shall not preclude, upon delivery of the Products, the Customer transfer of risk of loss or damage to the products subject to retention of title and the damage they could cause.
Article 8: Delivery
The area of delivery of the offer of the WM SAS shop is as follows:
· Metropolitan France, Corsica, Monaco;
· Rest of the World: The Customer may contact Customer Service WM SAS for more information on the conditions of delivery within a specific country in the world.
The products are delivered to the address specified by the customer on the order form. The Customer must verify the completeness and compliance information provided to WM SAS. The latter can not be held responsible for any data entry errors and the consequences in terms of delays or misdelivery. In this context, all costs incurred for the return of the order will be entirely borne by the Customer.
WM SAS can not be held responsible for delays in delivery due to errors or disruptions due to carriers (including, in case of total or partial strike of postal services and transport and / or communications strike).
Orders placed online via the website www.planet-mascottes.com are collected every day from Monday to Friday, except public holidays. WM SAS makes every effort to process and ship all orders the same day, however, the processing time and preparation of an order may be extended depending on the items and take between 1 and 2 days. Upon receipt of the confirmation mail shipping, the customer can take into account the time of the carriers.
WM SAS informs its Customers that these shipping times do not include Saturdays, Sundays and holidays.
An email is automatically sent to the Customer at the time of shipment of the products subject to the specified e-mail in the registration form does not contain error address.
The transit times depend on the chosen by the Customer of the delivery carrier.
WM SAS informs Clients indicative deadlines that are announced by the carrier chosen. Shipping costs are indicative (for metropolitan France) at the basket and are definitively confirmed depending on the mode of transport and the destination chosen delivery before final validation of the order.
However, WM SAS informs its Customers that these lead times do not include Saturdays, Sundays and holidays.
Delivery times are as follows:
· If the products are available at WM SAS, the delivery time is equal to the shipment (paragraph shipping time) plus the transport time (paragraph transit times);
· If the products are available in SAS Providers WM: WM SAS will order the same day with its suppliers. In the case of a multiple order, the customer will receive an order into separate parcels. Products in stock at the supplier will be the case Sample shipped directly to the customer, the delivery time will be equal to the shipping time (paragraph shipping times) added to the transport time (paragraph transit times);
If it appears that the shipping time will not be held, a new deadline will be communicated to the Customer, in accordance with known WM SAS data. In this case, a proposal for cancellation of order, credit or refund will also be made to the Customer.
Means of delivery in France
· Standard Shipping by Colissimo (usually found within 48 hours)
This delivery method allows the customer to receive the parcel within 48 hours of shipping through the Post Office and the Colissimo service (excluding processing time and preparation of the order which can take 1 to 2 days). Deliveries are made Monday through Saturday morning, except holidays. The costs for this option depends on weight of total items ordered.
The package is supported by the post office and delivered to the delivery address specified by the customer. Failure withdrawal on schedule by the carrier, the product will be returned to WM SAS reserves the right to refund the price of products, costs being borne by the Client ports.
· Express Delivery by Chronopost (usually found within 24 h)
This delivery method allows the customer to receive the parcel within 24 hours of shipment with Chronopost (excluding processing time and preparation of the order which can take 1 to 2 days). Deliveries are made Monday to Friday, except public holidays. The costs for this option depends on weight of total items ordered.
The package is supported by Chronopost and delivered against signature to the delivery address specified by the customer. The Customer must ensure good information when ordering access the place of delivery conditions (code, building, floor, ...), and a telephone number where the customer is easily reachable. In case of absence, a notice is filed with the delivery address specified by the Client, which allows the latter to withdraw his package to the address and in the manner specified by the carrier. Packages are kept pending at the Post for 15 calendar days. Failure withdrawal on schedule by the carrier, the product will be returned to WM SAS reserves the right to refund the price of products, costs being borne by the Client ports.